Recently you requested assistance from Digidesign on-line support.
Below is a summary of your request and our response.
Please do not reply to this email. To update this question, click the
link below and update this incident via your Web browser.
We will assume your issue has been resolved if we do not hear from you
within 5 working days.
Thank you for contacting Digidesign support.
To access your question from our support site, click the following
link or paste it into your web browser.
http://digidesign.custhelp.com/cgi-bin/digidesign.cfg/php/enduser/acct_login.php?p_userid=dennis@coronariversidehomes.com&p_next_page=myq_upd.php&p_iid=17645&p_created=1221720891
Subject
---------------------------------------------------------------
Virtual instruments are not working
Discussion Thread
---------------------------------------------------------------
Response (Digidesign Technical Support) - 09/18/2008 04.22 PM
Hi,
You need the leopard compatible updates posted here:
http://www.digidesign.com/index.cfm?langid=100&navid=54&itemid=29552
If this does not point you in the right direction please respond with the names of the instruments and the version numbers of the plug-ins you have installed.
Best regards,
Digidesign Technical Support
Customer (Dennis woodard) - 09/17/2008 11.54 PM
I just set up Pro Tools le 7.4.2 on a brand new Mac Pro tower. I uploaded three virtual instrument's and all three are messed up. They are bright neon yellow and no controls are responding. please help!
Question Reference #080918-000044
---------------------------------------------------------------
Product Level 1: Pro Tools LE
Product Level 2: Firewire Interface
Product Level 3: 003 Rack
Software Level 1: Plug-Ins
Software Level 2: Digidesign
Software Level 3: Xpand!
Date Created: 09/17/2008 11.54 PM
Last Updated: 09/18/2008 04.22 PM
Status: Waiting
Software Version: 7.4.2
PC CPU Manufacturer:
PC Model:
Apple Desktops: Mac Pro 8-Core 3.0GHz
Apple Portables:
Apple iMac/Mac mini:
RAM: 2 gb
Operating System: Apple Mac OS X 10.5 (Leopard)
Specific Apple OS:
Question Topic: Technical Inquiry
[---001:001828:38369---]