We have received your Support request, details of which are below. We
will reply to your query as soon as possible. If you solve the problem
yourself, please update us using the link below.
Please do not reply to this email. To update this question, click the
link below and update this incident via your Web browser.
In the meantime, many technical issues can be solved immediately by
using these tools:
Digidesign Support Section
http://www.digidesign.com/support
Digidesign Users Conference
http://duc.digidesign.com
For all international customers (located outside of the United States
or Canada) your local distributor or authorized reseller can offer you
the fastest assistance for installation, service and Tutorial queries.
Very complex questions are best handled over the phone with your local
Digidesign office. Contact information for regional offices can be
found here:
http://www.digidesign.com/contact
Questions regarding repairs and hardware modifications must be handled
by phoning Technical Support at your local Digidesign office to issue
a Return Authorization. Please see the Product Repairs and
Modifications page in the Tech Support section of the website, which
includes local Authorized Repair Centers:
http://www.digidesign.com/contact
Information on Registration and Transfer of Ownership can be found in
the Customer Service section of the website:
http://www.digidesign.com/reg
Thank You, Digidesign Support
To access your question from our support site, click the following
link or paste it into your web browser.
http://digidesign.custhelp.com/cgi-bin/digidesign.cfg/php/enduser/acct_login.php?p_userid=dennis@coronariversidehomes.com&p_next_page=myq_upd.php&p_iid=17645&p_created=1221720891
Question Reference #080918-000044
---------------------------------------------------------------
Summary: Virtual instruments are not working
Product Level 1: Pro Tools LE
Product Level 2: Firewire Interface
Product Level 3: 003 Rack
Software Level 1: Plug-Ins
Software Level 2: Digidesign
Software Level 3: Xpand!
Date Created: 09/18/2008 07.54 AM
Last Updated: 09/18/2008 07.54 AM
Status: Unresolved
Software Version: 7.4.2
PC CPU Manufacturer:
PC Model:
Apple Desktops: Mac Pro 8-Core 3.0GHz
Apple Portables:
Apple iMac/Mac mini:
RAM: 2 gb
Operating System: Apple Mac OS X 10.5 (Leopard)
Specific Apple OS:
Question Topic: Technical Inquiry
Discussion Thread
---------------------------------------------------------------
Customer (Dennis woodard) - 09/18/2008 07.54 AM
I just set up Pro Tools le 7.4.2 on a brand new Mac Pro tower. I uploaded three virtual instrument's and all three are messed up. They are bright neon yellow and no controls are responding. please help!
[---001:002343:31608---]